To see whether it works for everyone involved, we will give it a couple of weeks to decide whether we keep using this one or our current method of handling issues.
If you have outstanding requests, bugs reports and… let’s spell it out… problems, and you have the time to re-submit them, please do so.
The actual list of tickets will only be visible to administrators and the person who submitted the individual ticket(s). We might revisit that and make them public or set up a number of experienced “superusers”, depending on how well the system works and how its benefits are.
You should get a notification when you submit a support ticket and also when it is being updated.
Thank you for your cooperation!