I can't find an answer to my
question?
Just write an e-mail to support@projectmagenta.com or go to our
newsgroup listed here
Testing our
Software
Will
the Glass Cockpit and the other programs be compatible to
Microsoft Flight Simulator?
Absolutely yes! We have been compatible to the
last six versions of Microsoft Flight Simulator and any
new release is considered to be our current version.
Can
I try before I buy? Where is the Demo?
Yes, please try our software first, you can find it .And
you can find the current version of the instructions in
our documentation section.
The
demo doesn't work. What can I do?
Easy fix: send us an e-mail (support@projectmagenta.com) with the
problem and we will help, as if you were already our
customer. A more interesting solution: go to our documentation
section and check
our PDF-Format User Manual.
What
hardware do I need for the Glass Cockpit?
A difficult question to answer... it depends on
the performance you expect. Some might be happy with one
solution, others would never accept it. Please check out
our Demo to see whether the hardware you want to
use is acceptable to YOU. As a general advice we would
like to see the Demo Benchmark test to score better than
120 and the graphics card on your system to be able to
accelerate OpenGL (the Demo will tell you if it does).
Still,
what are your Hardware Requirements?
For the Glass Cockpits
we recommend a PII 300 or better with a graphic card able
to accelerate OpenGL (Currently - Very good: nVidia, some
ATI cards, bad: Matrox, S3, Voodoo) ... the CDU/MCDU,
MCP/FCU do not need OpenGL
acceleration, the CDU might need a computer with more
than 64 MB RAM because Windows doesn't leave a lot of
free memory... for the NetWork,
10M network is perfectly sufficient, you don't need a 100M
system.
Will
your software run under Win2000/NT/XP?
Yes, it will, we monitor our customer's feedback
and so far no problems were reported. Setting up the
network, especially with a mixed Operating System can be
tricky though. If you are using WideFS, please make sure
you read WideFS.TXT and apply all the necessary changes
for XP and Windows 2000. For XP, just pretend it is
talking about that OS with every hint concerning W2000.
Must
I use a network?
No, you don't have to. For best performance and
functionality, the ancilliary software should be run on a
networked system, with the Glass Cockpit Full Screen, the
Flight Simulator with only the outside view and full
frame rate... some users run all of our software on one
computer, they are happy, other people wouldn't be. It is
a matter of what you want to do and what you expect.
I am
not building a cockpit, is this software still
interesting for me?
Yes, it certainly is. You know how small the
instruments are in a normal Flight Simulator Panel. Well,
we allow you to size the things as they are in a real
cockpit, so if you want to boost the realism of your
flying experience, this is the way to go. Ever tried
flying the correct pitch, following a really good flight
director, a proper flap retraction schecule?
Can
I run the Glass Cockpit on a second monitor?
Yes, you can, but it depends on the operating
system and the hardware you are using, please check your
Operating System and Graphics Card manufacturer software
for Multiple Monitor Setup with Accelerated
Graphics. Our Demos should also be able to tell you whether
your hardware can handle it.
Why
on earth are you doing this?
I have become very heavily involved with a great
project, building a cockpit from scratch, learning more
each day and still not seeing limits of what can be done
using PCs... check out the Cockpit Page for more information. We're in
the same boat.
Buying our
Software
Do
you have References?
Yes... and good ones too! We have found our
customers to be very satisfied and cooperative with the
development of the many features of this project. It is a
joint effort and very enjoyable for all sides. Please
check some of our user's setups on the User Pages and feel free to contact them if an e-mail
address is listed.
How
does the Registration Process work?
Once you have ordered the software, you download and
istall it, it generates a specific Computer ID which you
send to us, you will then receive a registration key
which we send back to you. If you change computers or
certain components of your PC, may get a new computer ID
and you will get a new registration key free of charge.
The Computer ID is generated by us, it does not contain
any unique information about you. There is no way we can
trace the ID back to the original computer.
I am
using the PFD, the ND and the Engine Display on three
different computers, do I need to buy the software three
times?
Certainly not! If you buy the full glass cockpit,
you will get all the registration keys you need, but if
you use the PFD and ND twice (Captain and Copilot display),
you should register it twice. All modules of the Glass
Cockpit can be used stand-alone, they don't have to run
all at once on one computer.
I
have really "special" needs... can you help?
Yes, certainly. If you have a specific problem you would
like to see solved, you can count on our flexibility.
What can be done will be done as quickly as humanly
possible. Some custom development may be subject to
additional cost, it depends on the extent and the
useability by others.
What
will the Upgrade costs be?
The Glass Cockpit is in constant evolution, so
there are no Upgrades planned right now, just free
Updates.
Are
the CDU/MCDU/FMS and the MCP/FCU/Enhanced Autopilot part
of the Glass Cockpit Package?
No. The Glass Cockpit is one thing, the CDU and the MCP/Autopilot
are another. With the exception of the Regional Jet Glass
Cockpit, we currently only sell packages which include
all components for the flight management part. This is
then separated into the Captain Side and the First
Officer Side components.
General
Software Questions
FS
pauses when I set focus to one of the Project Magenta
Programs, why?
Go to the FS Menu Options:Settings:General and set "Pause
On Task Switch" off... and it will continue running.
What
is a NetDir and why do I need it?
The NetDir is only required when you use our CDU/MCDU
software... i.e. when you are using the Flight Management
System. It is needed to have a reference for the files
created by the CDU so the other programs can read and use
them. You don't need to set it up if you are not using
the CDU.
What
is the easiest way/best place to set up the NetDir?
The best place seems to be to have it on the CDU
computer... the easiest way to set it up is going into
the CDU page INIT/REF:MAINT:NETDIR and press the LSK next
to the recommended solution (LSK 3L)
How
do I install the updates?
The updates on www.projectmagenta.com/updates.html contain the EXE and DLL file of
the respective program, not all files. They have to be
unzipped and copied into the existing program folder.
They will not work by themselves. To update from any
Build to a newer one, you only have to install
I
have Build 123 of one program. Do I have to install 124,
125 and 126 before I install the newest one, 127?
No, all you need to do is install the files
within the 127 zip, and you will have the newest version.
Specific
Questions - Glass Cockpits/QuickMap
My
flaps settings in FS don't match with what is displayed
in the EICAS/ECAM (Engine Display)?
Please go here and check the Flap Setting
confioguration, i.e. compare the notches in your FS setup
with the one specified in the aircraft configuration file.
Specific
Questions - CDU/MCDU
What
is a NetDir and why do I need it?
The NetDir is only required when you use our CDU/MCDU
software... i.e. when you are using the Flight Management
System. It is needed to have a reference for the files
created by the CDU so the other programs can read and use
them. You don't need to set it up if you are not using
the CDU.
What
is the easiest way/best place to set up the NetDir?
The best place seems to be to have it on the CDU
computer... the easiest way to set it up is going into
the CDU page INIT/REF:MAINT:NETDIR and press the LSK next
to the recommended solution (LSK 3L)
The
MCP/FCU doesn't follow the lateral path, what is wrong?
This is a known issue on *some* systems, to fix
it, please exit the CDU/MCDU program and delete the CDU.SET
file. Then start the program again.
Specific
Questions - MCP/FCU
My
flaps settings in FS don't match with what is displayed
in the EICAS/ECAM (Engine Display)?
Please go here and check the Flap Setting
confioguration, i.e. compare the notches in your FS setup
with the one specified in the aircraft configuration file.
I
want to use the 777 (747/737) MCP, where do I download it?
The Boeing-Type MCP includes the interface for
all three versions of the MCP, just download the MCP
software and select the one you want to use in the MCP
menu.
Any other
questions? Just write to support@projectmagenta.com
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