Just as a note, I like the forum, there have been great examples where customers have helped each other.
I would like to point out that as much as I would like to follow each and every post here, there is no structure whatsoever: I have to ask for more details, which sim hardware etc… it slows down things for everyone. Also, I have to prioritize things and assign them to work groups. I can’t do this in the forum.
Although it is not as complete as I would like it to be, I am using the Ticket System as a reference for the “things to do” and please, if possible, use it as well to post and track their progress.
I notice how I am artificially keeping back some things because “oh there was also that post in the forum” and the perceived sense of urgency on my side seems to be greater here because it is public.
Also, if you have long overdue tickets in your list (click on Support to review them) please feel free to post reminders there.
I would like to underline that if you want to, you can post items you ticketed here as well, but please, to speed up things… ticket them.
Thank you!






